Terms & Conditions

Warranty of Merchantability
1a. All our goods are in excellent condition for sale.

1b. All our artworks are original artworks by the artists.

1c. All our goods in the wearables and merchandise sections are either, original artworks by the artist, or, reproduction of the artists’ original works.

Terms of Warranty
2. All Warranty conditions are stated in the product information provided unless the manufacturer has provided none.

Price
3. All our prices are nett and priced in Singapore (SG) dollars. No discounts will be given except during seasonal promotions or mailing list members on our Facebook Fan page.

Delivery Services
4a. Currently we only provide delivery in Singapore. For international orders and shipping worldwide, please email us at [email protected]

4b. Orders are securely packed and shipped out by our artists themselves except for Zhou HanShun and William Sim. We provide a Flat Rate local delivery charge of $6/- for orders below $150/-, per artist. Free local delivery for accumulated orders above SGD$150/-, per artist.

Artists Flat Rate Below $150/- Above $150/-
Zhuo Hanshun, William Sim $6 FREE
Jau Goh $6 FREE


Payment Processing
5. Please note that all items are priced in Singapore (SG) dollars.

6. We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders
7. We will refund the amount paid if the order is cancelled due to the unavailability of goods.

8a. We will not entertain any cancellations once the order is confirmed and submitted by the customer.

8b. Artitute also reserves the right to cancel any orders deem fit.

Confirmation of Orders
9. We will send an electronic acknowledgement to the customer within 24hours upon successful submission of the electronic order. If the item is unavailable, a message will be sent to the customer for further action.

Exchanges and Refunds
10. All sales are final and goods sold are non-exchangeable and non-refundable. We ship all our items with care. Fragile items are protected by tissue papers and bubble wraps to prevent scratches and getting damaged during handling before we ship them out. We do not exchange your items even it has been, broken, torn or stained incurred by shipping. Please note that we take pride in our products and strive to serve you as best as we can. Therefore items are carefully checked and examined before we send them out. We even refuse to sell you your item if we found any defects in them and will contact you before its being shipped. No refund will be given for ANY SALES items. If selected items are out of stock or limited in pieces, you can exchange them for another item of similar or higher value. You only need to top up the difference. Otherwise, we will not exchange your order for any other reasons. We are also not responsible for any lost mails by our courier partners and therefore we will not entertain any request for refunds for lost mails.

Delivery/postage of any returned/exchanged items to Artitute will be absorbed by the customer/s. Artitute will in turn bear the postage/delivery charges for sending back the new item, using Singpost local and/or international shipping services.

Please send your item to

ARTITUTE
11 Beach Road, Level 3, Unit 1, Crasco Building, Singapore 189675
Singapore

Gift Services
11. We currently do not provide gift wrapping and gift tagging services.

Feedbacks
12. We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at email: [email protected].

Confidentiality of Transactions
13. We treat all transactions and customers’ particulars with the strictest confidence.

Website Security
14a. Shopping Cart – Artitute uses a secure shopping cart system that uses a secure server software (SSL 128 bit technology) to encrypt shopping and payment information and consumers’ data against unauthorized access.
Our hosting company has carried out additional precautions to ensure the privacy of your personal information. They have a strict firewall in place which does not allow any outside access. They have backed up important personal data on the network to help insure its integrity. All employees are under a confidentiality agreement.

14b. Credit Card Transaction – Artitute uses Paypal to transact your credit card payments. PayPal is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. PayPal restricts access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. PayPal maintains physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. PayPal test their security systems regularly and contract with outside companies to audit our security systems and processes. For more information on PayPal’s security practices, please visit the PayPal Security Center.